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Cleaning up Town Square
Editor's Blog, posted by Emily West, editor of the SanRamonExpress.com, on Oct 11, 2010 at 10:14 pm
Emily West is a member (registered user) of San Ramon Express

When the Town Square forum rolled out as a part of our updated sites in early 2007, we weren't exactly sure how the community would respond. Designed to be a digital version of a local meeting place for people to discuss issues and comment on stories, it has since grown to become a topic offline as well.

Commenting on news stories and taking part in forums has become the norm for news stories. Yet, those in the newsroom are still trying to figure out how best to manage these online discussions. After all, moderating anonymous posts wasn't part of our journalism school curriculum. When walking around town, I hear both positive and negative feedback from readers about our forum. Everyone seems to enjoy the ability to comment and be part of the news process. Yet, there is some frustration with the mean-spirited and sometimes just plain stupid comments that go on. We hear you.

It's about time that we revisit Town Square to see what's working and what isn't. Moving forward, it is our goal to focus on thoughtful discussion as a part of a valuable online community. Debate is welcome, but not bullying, personal attacks or telling someone to "get a life." We also want to discourage postings that do nothing more than link to stories or blogs; we're looking for discussions, not kindling. Our terms of use have not changed, but we are trying to be more diligent in controlling the quality of postings featured on our sites.

As we work toward making Town Square a place of respectful discussion, we are also looking to you, our readers, to help. We are grateful to those who click "report objectionable content" links when a post or comment has gotten out of hand. By clicking these links, it alerts the editors to the objectionable items and we deal with them as soon as possible.

Our goal isn't to stifle debate and discussion, just to achieve a level of decorum.

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Comments

Posted by Jim Gibbon, a resident of San Ramon, on Oct 12, 2010 at 9:29 am

Editor,

Discussion is good to see the different perspectives of any store or subject. I believe in civility. Maybe you are missing an opportunity to write a store about these different perspectives when fully discussed. Just writing a store or commentary about your own research and limited knowledge is only haft the story. I find that after reading all the comments have a better understanding of the subject. Reporting on the multiple prospectives of a story will give you a better and deeper understanding of the issue.

You should look inward and see the missed opportunity to be better at you job. Your reporters write what people tell them but you are missing the full story when you only think that comments are positive or negative feedback. Comments should be viewed more than debate. It should become a source of information and foundation for more inquiry and maybe a new story to report about what is really going on and how people feel about something in the community.

I hope this helps.

Jim.


Posted by Emily West, editor of the SanRamonExpress.com, on Oct 12, 2010 at 11:13 am
Emily West is a member (registered user) of San Ramon Express

Hi Jim, thanks for your comments. I agree in that there are many valuable insights and information from the comments. Hopefully these thoughtful and informative comments will stand out and more people will post information. It's not a big problem on San Ramon Express, but it can be on our other forums.


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